By using the storage services provided by Pack&Store Summer Storage (hereinafter referred to as "the Company"), you (the "Customer") agree to the following Terms and Conditions. Please read these terms carefully before using our services.
1. Agreement to Terms By signing up for our summer storage service, you acknowledge and accept these Terms and Conditions, as well as any additional policies, rules, and guidelines that may apply.
2. Eligibility Our storage service is available to college students who are at least 18 years of age. If you are under 18, you must have a legal guardian or parent agree to these Terms and Conditions on your behalf.
3. Storage Services The Company provides storage for personal items for the duration of the summer break. We will provide a Packing Supply Kit and complete Order Pick-Up, storage, and Order Drop-Off according to the schedule posted on the Schedules page of the Company website.
4. What We Store We accept most personal items, such as clothing, bedding, books, electronics, and small furniture. We do not accept hazardous materials, perishable goods, illegal items, firearms, alcohol, or valuable items like cash or jewelry. All items must be packed in accordance with the Packing Instructions page of the Company website, placed in the provided storage bags and/or packed using the provided Packing Supply Kit materials, and labeled with the provided QR codes for storage. Boxes are available as add-on items only and are not included in standard packages.
5. Customer Responsibilities
Packing Supply Kit Distribution: The Customer is responsible for attending a Pack&Store Packing Supply Kit Distribution event in accordance with the information on the Company website. The Customer must pack their belongings into the storage bags provided in the Packing Supply Kit. All items must be labeled with the provided QR codes and name labels. The Company is not liable for orders not packed using the supplied materials.
Packing: The Company is not liable for any damages due to improper packing. It is the Customer's responsibility to exercise due diligence to avoid damage during transit or storage by securely packing belongings using the items in the Packing Supply Kit provided by the Company and packing in accordance with the Packing Instructions page of the Company website.
Inventory: Upon Order Pick-Up, Customers must present packed, sealed, and secure storage bags and items packed in accordance with the Packing Instructions page of the Company website and ensure each item is labeled on all sides with name labels and the provided QR code required for inventory tracking.
Correct Contact Information: It is the Customer's responsibility to ensure that the provided contact information is correct. Any delays or failed deliveries due to incorrect information will incur an additional $190 Inconvenience/Rescheduling Fee.
6. Order Pick-Up and Order Drop-Off
Scheduling: Order Pick-Up and Order Drop-Off times must be scheduled in advance. The Company will confirm the scheduled date and time. Any changes to the schedule must be made at least 48 hours in advance. Changes made less than 48 hours before the scheduled Order Pick-Up date will incur an additional $190 Inconvenience/Rescheduling Fee.
Customer Preparedness: The Customer must present packed, sealed, and secure storage bags and items in accordance with the Packing Instructions page of the Company website and ensure each item is labeled with the provided name label and QR code required for inventory tracking and insurance purposes at the agreed-upon Order Pick-Up time. If the order is not ready and causes a schedule delay that impacts operations, the Customer is responsible for a $190 Inconvenience/Rescheduling Fee.
Order Hand-Off: Due to campus regulations, Company representatives are unable to enter the Customer's dorm. Therefore, it is the Customer's responsibility to bring their packed, sealed, and secure storage bags and items — packed in accordance with the Packing Instructions page of the Company website and labeled on all four sides with name labels and the provided QR code — to an area where they can be securely and safely received by the Company. Within two weeks of Order Hand-Off, the Customer will receive an Order Hand-Off email with an order summary, the name and location of the facility where their order is stored, and specific insurance information associated with the storage facility.
Access to Items: Storage is available for the duration of the summer break, and the Customer agrees to retrieve their items on the scheduled Order Drop-Off date. Customers will not be given access to their items at the facility and must pay the $225 Unscheduled Early Retrieval Fee if they need their items sooner. Arranged directly with our moving partner.
Early Retrieval: If you need your items before the scheduled fall Order Drop-Off date, an Early Retrieval add-on ($75) can be purchased at the time of ordering. Unscheduled retrieval requests made after storage begins are subject to availability and will incur a $225 Unscheduled Retrieval Fee. These requests must be arranged directly with our moving partner.
Failure to be Present for Order Pick-Up: If you are unavailable at the scheduled Order Pick-Up time, we will attempt to reschedule. The Customer will incur a $190 Inconvenience/Rescheduling Fee. Your original package fee will not be refunded. Rescheduling must be arranged directly with our moving partner.
Order Drop-Off Hand-Off: The Company will only return items to the campus where the order was received. Due to campus regulations, Company representatives are unable to enter the Customer's dorm. Therefore, it is the Customer's responsibility to meet representatives of the Company in an area where items can be securely and safely retrieved. The Customer and the Company Representative must confirm that the total number of storage bags and items matches the order summary and that name labels on each item match the customer identification before items will be released. Within two weeks of Order Drop-Off, the Customer will receive an Order Close-Out email with a summary of services provided.
Off-Campus Delivery Requests: In rare circumstances where a student requires delivery to an off-campus address, a $225 Off-Campus Delivery Fee will be charged in addition to any applicable moving partner fees. The Customer is responsible for coordinating directly with the Company via the Contact/Support page at packandstoresummerstorage.com/contact
7. Pricing and Payment
Pricing: All fees for storage services will be provided during the booking process. Prices are inclusive of DC sales tax and payment processing fees. Any additional services (e.g., extra storage bags and items, early retrieval, rescheduling, etc.) will be billed separately.
Payment: The Customer agrees to pay the full amount upfront at the time of booking. We accept credit cards and online payment systems. The Company does not accept cash. All sales are final.
8. Insurance and Liability
Insurance Coverage: The Company provides limited insurance coverage for damage or loss of stored items. This coverage is subject to the basic insurance coverage provided by the storage facility, which typically includes protection against incidents such as fire, theft, and water damage up to a limited dollar amount that varies by facility. The Customer will receive specific insurance information about the facility where their order is stored in the Order Hand-Off email no later than two weeks after Order Pick-Up. While this basic insurance provides some peace of mind, it may not fully cover the value of your belongings. The Company strongly recommends that the Customer review their homeowner's or renter's insurance policy and consider purchasing additional insurance for enhanced protection. Reputable storage unit insurance providers are listed in the FAQs page of the Company website. The Company strongly recommends the Customer does not store things with high monetary or sentimental value.
Liability: The Company is not responsible for any loss or damage caused by natural disasters, accidents, theft, or improper packing by the Customer. It is recommended that Customers purchase additional insurance if desired.
9. Storage Duration
Storage Period: The storage period begins on the first Order Pickup date and ends on the final Order Drop-Off date, both as posted on the Schedules page of the Company website. Customers must claim their items within 7 days of the final Drop-Off date posted on the Schedules page. Any items not claimed within that 7-day window will remain in the storage unit and are subject to the abandonment policy of the storage facility, which will be provided in the Customer Close-Out email.
Abandoned Items: Any items not claimed within two weeks of the scheduled Fall Order Drop-Off date will be subject to the Abandoned Item Policy of the storage facility.
Extended Storage: The Company does not provide extended storage. If the Customer requires extended storage, they must contact the Company via the Contact/Support page at packandstoresummerstorage.com/contact and directly coordinate with our moving partner to arrange shipping. Additional fees apply as determined by the vendor.
10. Termination of Service
Customer Cancellation: Customers are welcome to cancel at any time, and all sales are final. Refunds will not be issued.
Company Cancellation: The Company reserves the right to cancel the service in cases of non-payment, illegal activity, or breach of these Terms and Conditions.
11. Damage, Loss, or Theft of Items
Claims: In the event of damage, loss, or theft of your items while in our care, you must notify us within 7 days of Order Drop-Off. The Company will investigate and determine the appropriate course of action.
Limitations of Liability: The Company's liability is limited to the value of the damaged, lost, or stolen items as stated in the original inventory. The Company is not responsible for sentimental or intrinsic value.
12. Access to Items The Company will provide limited access to your stored items during the storage period. Requests for access to stored items during the storage period are subject to availability and will incur a $225 Unscheduled Retrieval Fee. These requests must be arranged directly with our moving partner.
13. Prohibited Items The following items are prohibited for storage and may result in immediate termination of the agreement:
14. Indemnification The Customer agrees to indemnify and hold harmless the Company from any claims, damages, losses, or expenses (including attorney's fees) arising from the Customer's use of the storage service, including but not limited to the breach of these Terms and Conditions.
15. Changes to Terms The Company reserves the right to modify or update these Terms and Conditions at any time. Any changes will be communicated to the Customer via email or through our website.
16. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Washington, DC, and any disputes shall be resolved in the courts of Washington, DC.
17. Contact Information If you have any questions regarding these Terms and Conditions or require assistance, please visit our Contact/Support page at packandstoresummerstorage.com/contact.
Phone: 202.624.7023
Address: 712 H St NE Unit #841 Washington, DC 20002
By using our services, you agree to these Terms and Conditions and acknowledge that you have read and understood all the details provided.
Pack&Store Summer Storage
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