By using the storage services provided by Pack&Store Summer Storage (hereinafter referred to as "the Company"), you (the "Customer") agree to the following Terms and Conditions. Please read these terms carefully before using our services.
1. Agreement to Terms
By signing up for our summer storage service, you acknowledge and accept these Terms and Conditions, as well as any additional policies, rules, and guidelines that may apply.
2. Eligibility
Our storage service is available to college students who are at least 18 years of age. If you are under 18, you must have a legal guardian or parent agree to these Terms and Conditions on your behalf.
3. Storage Services
The Company provides storage for personal items for the duration of the summer break. We will provides packing supplies and pickup, store, and drop-off items according to the schedule posted on the Schedules page of the Company website.
4. What We Store
- We accept most personal items, such as clothing, books, electronics, and small furniture.
- We do not accept hazardous materials, perishable goods, illegal items, firearms, alcohol, or valuable items like cash or jewelry.
- All items must be packed in accordance with the Packing Instructions page of the Company website and labeled with the provided QR codes for storage.
5. Customer Responsibilities
- Packing: The Company is not liable for any damages due to improper packing. It is the Customer's responsibility to exercise due diligence to avoid damage during transit or storage by:
- Securely packing belongings using the items in the Packing Supply Kit provided by the Company
- Packing in accordance with the Packing Instructions page of the Company website.
- Inventory: Upon order pickup, Customers must present packed, sealed, and secure boxes packed in accordance with the Packing Instructions Page of the Company website, and ensure each item is labeled on all four sides with name labels and the provided QR code required for inventory tracking and insurance purposes.
- Correct Address: It is the Customer’s responsibility to ensure that the provided pickup and delivery addresses are correct. Any delays or failed deliveries due to incorrect information will incur an additional $50 Late/Rescheduling Convenience Fee.
6. Pickup and Drop-Off
- Scheduling: Pickup and Drop-Off times must be scheduled in advance. The Company will confirm the scheduled date and time. Any changes to the schedule must be made at least 48 hours in advance. Changes made less than 48 hours of the scheduled pickup date will incur an additional $50 Late/Rescheduling Convenience Fee.
- Customer Preparedness: Customer must present packed, sealed, and secure boxes in accordance with the Packing Instructions Page of the Company website, and ensure each item is labeled with the provided QR code required for inventory tracking and insurance purposes at the agreed upon pickup time/scheduled service window. If the order is not ready and causes a schedule delay that impacts operations, Customer is responsible for a $50 Late/Rescheduling Fee.
- Order Hand-Off: Due to campus regulations, Company representatives are unable to enter the Customer's dorm. Therefore, it is the Customer's responsibility to bring their sealed, and secure boxes packed in accordance with the Packing Instructions Page of the Company website, and ensure each item is labeled on all four sides with name labels and the provided QR code required for inventory tracking and insurance purposes, to an area where they can be securely and safely received by the Company. Within two weeks of Order Hand-Off, Customer will receive an Order Hand-Off email with an order summary, the name and location of the facility where your order is stored, and specific insurance information associated with the storage facility.
- Access to Items: Storage is available for the duration of the summer break, and the Customer agrees to retrieve their items on the scheduled Drop-Off date. Early or late access requests will be subject to availability and incur an additional $175 Convenience Fee and must be arranged directly with our moving partner The Right Move Solutions, as detailed on the FAQs page of the Company website.
- Failure to be Present for Pickup: If you are unavailable at the scheduled time for pickup, we will attempt to reschedule, and the Customer will incur an additional $175 Convenience Fee and must be arranged directly with our moving partner The Right Move Solutions, as detailed on the FAQs page of the Company website.
- Drop-Off Handoff: Due to campus regulations, Company representatives are unable to enter the Customer's dorm. Therefore, it is the Customer's responsibility to meet representatives of the Company in an area where they can be securely and safely retrieved by the Costumer. Customer and the Company Representative must confirm: the total number of boxes and items match the order summary and name labels on each item matches the customer identification before the items will be released. Within two weeks of Drop-Off, Customer will receive an Order Close-Out email with a summary of services provided, and declaring the end of the business relationship.
7. Pricing and Payment
- Pricing: All fees for storage services will be provided during the booking process. Prices are based on the quantity of items being stored and the duration of storage. Any additional services (e.g., extra boxes, early delivery, rescheduling, etc.) will be billed separately.
- Payment: The Customer agrees to pay the full amount upfront at the time of booking or as otherwise agreed. We accept various payment methods, including credit cards and online payment systems.
8. Insurance and Liability
- Insurance Coverage: The Company provides limited insurance coverage for damage or loss of stored items. This coverage is subject to a maximum liability limit, which will be outlined in the Customer Hand-Off Summary email each Customer will receive no later than two weeks after Order Pickup.
- Liability: The Company is not responsible for any loss or damage caused by natural disasters, accidents, theft, or improper packing by the Customer. It is recommended that Customers purchase additional insurance if desired.
9. Storage Duration
- Storage Period: The standard storage period is from May 5, 2025 to September 5, 2025. Any items left in storage beyond the agreed-upon dates will require a rescheduled delivery and incur an additional $175 Convenience Fee and or to be mailed to the Customer and must be arranged directly with our moving partner The Right Move Solutions, as detailed on the FAQs page of the Company website. Any items that have not been claimed by September 5, 2025, will be subject to the Abandoned Item Policy of the storage unit, that will be provided in the Customer Close-Out email.
Extended Storage: The Company does not provide extended storage. If the Customer requires extended storage, they must inform the Company via email at support@packandstoresummerstorage.com and and directly contact our moving partner The Right Moves Solutions to arrange shipping, which will cost an additional fee, as determined by the vendor.
10. Termination of Service
- Customer Cancellation: The Customer may cancel the service up to 7 days before the scheduled pickup date for a full refund. Cancellations made less than 7 days before pickup will forfeit the cost of their purchase.
- Company Cancellation: The Company reserves the right to cancel the service if there is non-payment, illegal activity, or breach of these Terms and Conditions.
11. Damage, Loss, or Theft of Items
- Claims: In the event of damage, loss, or theft of your items while in our care, you must notify us within 7 days of delivery. The Company will investigate and determine the appropriate course of action.
- Limitations of Liability: The Company’s liability is limited to the value of the damaged, lost, or stolen items as stated in the original inventory. The Company is not responsible for sentimental or intrinsic value.
12. Access to Items
- The Company will provide limited access to your stored items during the storage period. If access is required, requests will be subject to availability and incur an additional $175 Convenience Fee and must be arranged directly with our moving partner The Right Move Solutions, as detailed on the FAQs page of the Company website.
13. Prohibited Items
The following items are prohibited for storage and may result in immediate termination of the agreement:
- Hazardous materials (e.g., chemicals, explosives, flammable items)
- Perishable goods
- Illegal items (e.g., drugs, firearms, stolen property)
- Living organisms (e.g., pets, plants)
14. Indemnification
The Customer agrees to indemnify and hold harmless the Company from any claims, damages, losses, or expenses (including attorney’s fees) arising from the Customer’s use of the storage service, including but not limited to the breach of these Terms and Conditions.
15. Changes to Terms
The Company reserves the right to modify or update these Terms and Conditions at any time. Any changes will be communicated to the Customer via email or through our website.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Washington, DC, and any disputes shall be resolved in the courts of Washington, DC.
17. Contact Information
If you have any questions regarding these Terms and Conditions or require assistance, please contact our customer service team at:
By using our services, you agree to these Terms and Conditions and acknowledge that you have read and understood all the details provided. These Terms and Conditions are a general guide and should be customized according to your specific business policies, local laws, and requirements. Consider consulting a legal professional to ensure all aspects of your service are covered.